OSS provides accredited Lead Auditor Training for ISO 9001, ISO 14001 & OHSAS 18001 and also provides Internal Auditor training courses for variety of quality management systems for Personnel certification.

I-       Lead Auditor Training Service

ISO 9001 Lead Auditor

ISO 9001 Lead Auditor are designed to provide delegates with the knowledge needed to audit and improve quality management systems, developing a more effective auditing technique.

Courses comprise of a mixture of lectures and practical exercises including role-play and case studies to provide the delegates with a full understanding of the quality audit process.

The practical exercises focus on the audit process using the ISO 9001:2008 standard.

ISO 14001 Lead Auditor

ISO 14001 Lead Auditor are intended to provide delegates with a general understanding of the requirements of an Environmental Management System (EMS) and how to assess its effectiveness.

Courses are enabling delegates to recognize and assess the impact and aspects of an organization’s activities.

Courses are explaining how the legal requirements that apply to an organization are to be met

Courses are explaining the requirements of the International standard for environmental management systems

ISO 14001 Lead Auditor teach the techniques and skills needed to audit an organization

OHSAS 18001 Lead Auditor

The primary objective of this course is to instruct OH&S auditors in the principles and practices specific to auditing for conformance with the national and international accepted norms and regulations relating to OH&S requirements.

OHSAS Lead Auditor courses enabling to conduct an Occupational Health & Safety risk assessment of the effectiveness and maturity of the organization’s OHSMS management systems by interpreting the requirements of OHSAS 18001 Delegates will develop effective auditing skills and knowledge of current best practice to aid continual improvement through focused OH&S audits. Courses enabling delegates to conduct second – party OHSMS audits of the organization’s supply chain by interpreting the requirements of OHSAS 18001. The ability to conduct third-party OHSMS  audits of the organization’s supply chain by interpreting the requirements of OHSAS 18001. Delegates will be assessed in two different ways, a written examination  and a continuous assessment of the attitude and performance of the delegate.

II-   Internal Auditor Training Services

ISO 9001 Internal Auditor 

The main objective of this course is to explain the following concepts :- 

What makes for an effective Quality Management System ?

How to perform a process-based audit ?

How to identify possible improvements ?

How to identify and eliminate potential problems ?

How to help stop waste and loss ?

The checks needed to ensure that previously identified problems have been corrected ?

       ISO 14001 Internal Auditor

The main objective of this course is to explain the following concepts:-

The principles and processes used for assessment of environmental aspects

The role of the internal audit

How to plan, conduct and report an EMS internal audit

How to identify possible improvements

The checks needed to ensure that previously identified problems have been corrected

OHSAS 18001 Internal Auditor

The main objective of this course is to explain the following concepts :-

Understand occupational health and safety management definitions, concepts, and guidelines

Understand the purpose of OHSAS 18001:2007

Understand the requirements of the OHSAS 18001:2007 standard

Understand the roles and responsibilities of the auditor

Apply ISO 19011:2002 definitions, concepts, and guidelines

Recognize the principles, practices, and types of audits

Conduct all phases of an internal audit (plan, execute, report, record, follow-up, closure)

Prepare and present effective reports

    ISO 22000 Internal Auditor

The main objective of this course is to explain the following concepts :-

Understand the Basic Concepts of ISO 22000:2005

Recognize the Key Requirements of ISO 22000:2005

Understand the Roles and Responsibilities of the Auditor

Apply ISO 19011:2002 Definitions, Concepts, and Guidelines

Recognize the principles, practices, and types of audits

Conduct all phases of an internal audit (plan, execute, report, record, follow-up, closure)

Prepare and present effective reports


     WRAP Worldwide Responsible Accredited Production

The main objective of this course is to explain the following concepts :- 

The basics of social auditing

Elements of relevant ILO conventions

The importance of management systems,

The life-cycle of an audit.

The 12 WRAP principles.

The safety requirements for auditor personnel.

How to conduct an opening meeting.

How to conduct a factory tour.

How to interview employees, individually and in groups.

How to assess wage and working hours calculations.

How to report audit findings including corrective action requests.

How to close out an audit.

The confidentiality of information collected during the audit.

 BSCI Business Social Compliance Initiative

The main objective of this course is to explain the following concepts :- 

The requirements of international labor standards and codes of conducts.

How to build an internal monitoring team

How to plan an effective internal audit– who, what, where, how.

How to conduct an internal audit – practical techniques for document review, observation, interview

How to report an internal audit – identifying and prioritizing areas for improvement

 ISO/IEC 17025 Internal Auditor Training for Labs

The main objective of this course is to explain the following concepts:-

Understand the ISO/IEC 17025:2005 requirements.

Review of the Standard from an auditors perspective

Introduction to the auditing process

Learn how to coordinate a quality management system audit against ISO/IEC 17025:2005.

Develop an understanding of the technical systems and issues of the accredited laboratory.

Preparing specialized checklists for the laboratory environment

How to conduct the audit

Know how to collect audit evidence and document observations, including techniques for effective questioning and listening.

Making NCRs meaningful to the lab situation

Audit Analysis

Learn how to report the findings and conclusions.

»       ISO 27001 – Information Security Management Standard (ISMS)

The main objective of this course is to explain the following concepts:-

Overview of what is meant by ISMS and the constituents of an ISMS.

Explanation of how an ISMS can help

Overview of the requirements of ISO 27001:2005 and the potential benefits

Implementation of an ISMS

Identifying and evaluating assets and their vulnerabilities, risk assessment

Control objectives, risk treatment plan & statement of applicability

Process approach to auditing

Audit planning

Auditing against a standard

Scripted audit

Audit exercise

Audit reporting

»       IFS  International Food Standard

The main objective of this course is to explain the following concepts:-

Quality, Legality and Safety concept.

Audit aim and objectives

IFS Food Standard Summary

Audit scheduling / planning

Audit preparation

Conducting the audit

Corrective action / Follow up and Close out

Reporting audit results

Improvement cycle

»       BRC British Retail Consortium

The main objective of this course is to explain the following concepts:-

Detailed review of the BRC Standard protocol and requirements

Auditor Techniques

Raising and wording non conformances

Audit report writing

Interactive workshops using various case studies.

»       HACCP Hazard Analysis & Critical Control Points  British Retail Consortium

The main objective of this course is to explain the following concepts:-

Review of the HACCP Principles

Principles of Auditing

Internal Auditor Roles and Responsibilities

Planning an Effective HACCP Internal Audit
– Audit Plan
– Audit Scope
– Audit Checklists

Conducting an Effective HACCP Internal Audit
– Audit Approach
– Audit Execution
– Interviewing Techniques
– Gathering Audit Evidence

Evaluating HACCP Internal Audit Findings

HACCP Internal Audit Report Preparation
– Non-conformity Reports
– Audit Summary Report

Post Audit Follow-up Activities

Verifying the Completeness and Effectiveness of Corrective Actions

Course Summary

 ISO/TS 16949:2009 Internal Auditor

The main objective of this course is to explain the following concepts:-

The contribution internal audits can make to the effectiveness of your management system

How to use processes, including Customer Oriented Processes (COPs), to audit the effective implementation of your quality system

To plan, conduct and report internal audits in accordance with automotive industry requirements

How to verify that current practice conforms with defined requirements, including customer specific requirements

To verify that associated tools which support the requirements of ISO/TS 16949 are implemented effectively

That auditing for conformity can improve the stability and robustness of management systems

To gather objective evidence through observation, interviewing and sampling of documents

To report findings accurately against the requirements of ISO/TS 16949

What corrective action is and who is responsible for the action

How to follow up and verify the effectiveness of corrective action taken

III-Lean Six Sigma Training Services

Lean Six Sigma Benefits

Streamlines processes

Improves velocity (lead time) – reduces delay and idle time

Improves quality – reduces defects and errors

Reduces cost of operations

Reduces inventory

Improve productivity

Improves customer satisfaction

Improves Profits

»       Lean Six Sigma Application

Lean Six Sigma is applicable to both the manufacturing and service industries. Some of the common variations of Lean Six Sigma are listed as follows:

Lean Six Sigma for Manufacturing

Lean Six Sigma for Services

Lean Six Sigma for Banks

Lean Six Sigma for Financial Institutions

Lean Six Sigma for Healthcare

Lean Six Sigma for MRO (Maintenance, Repair & Overhaul) Operations

Lean Six Sigma for Public Service and Government

Lean Six Sigma for Aerospace

»       Lean Six Sigma Awareness

Program Objectives :-

At the end of this course, participants will be able to achieve an effective understanding of the Lean Six Sigma principles and key concepts, Lean Six Sigma benefits and applications. Participants will also gain an overview of the Lean Six Sigma toolkits and methodology. 

Post Audit Follow-up Activities

What is Lean Six Sigma?

Benefits of integrating Lean and Six Sigma

Key Lean Six Sigma Concepts and Terminologies

The Need for Lean Six Sigma

Benefits and Applications of Lean Six Sigma

Overview of Lean Six Sigma Methodology

Overview of Lean Six Sigma Toolkits

Lean Six Sigma Project Selection and Implementation

Lean Six Sigma Roles and Responsibilities

Key Success Factors for Lean Six Sigma Implementation

    Lean Six Sigma Champion Program

Program Objectives :-

Participants will learn about:

Strategic Lean Six Sigma deployment

Change management

What is required to execute Lean Six Sigma

Infrastructure and support required for Lean Six Sigma execution

Methodologies to identify and review projects

Tools and techniques to deploy Lean Six Sigma

Execution of Lean Six Sigma projects

Course Outline:

Role of the Lean Six Sigma Champion

Strategic Lean Six Sigma Planning

Organizing for Lean Six Sigma

Leadership and Change Management

Adjusting the culture to Lean Six Sigma

Developing a Lean Six Sigma Vision

Developing a Lean Six Sigma Roadmap

Selecting and Managing Projects

Identifying Teams and the Roles of Team Members

Lean Six Yellow Sigma Belt Program

Participants will learn about:

The principles of quality improvement

The DMAIC improvement model and the key activities required at each stage.

Basics of measuring and analyzing performance

The importance of determining and understanding customer requirements.

Establishing ongoing process control and improvement

Identification and evaluation of potential solutions

Lean Six Sigma Green Belt Program

Participants will learn about:

Apply the principles of the Six Sigma DMAIC performance improvement model.

Use a number of measurement approaches and tools to establish current performance.

Establish the “Voice of the Customer” in defining the required performance standard.

Recognize the difference in approach and techniques for incremental and redesign
improvement strategies and know how to decide on the correct approach.

Use appropriately a number of basic analysis tools and techniques to establish the root cause of a problem.

Understand key lean concepts and tools, when and how to apply them to drive improvements

Establish ongoing process controls and process governance structures

Lean Six Sigma Black Belt Program

Participants will learn about:

Apply the principles of the Six Sigma DMAIC performance improvement model.

Identify the “cost per poor quality” COPQ

Establish the “Voice of the Customer” in defining the required performance standard.

Use a number of measurement approaches and tools to establish current performance.

Recognize the difference in approach and techniques for incremental and redesign improvement strategies and    know how to decide on the correct approach.

Appropriately apply a number of advanced statistical analysis tools and techniques to establish the root cause of a    problem.

Complete a full Six Sigma project- trough the DMA and some I phases

Establish ongoing process controls and process governance structures.

Use Mini-tab to provide data analysis and process capability